Terms & Conditions

ASDM Beverly Hills accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as Priority and Express shipping, are elevated in priority to meet the delivery deadline. All orders are shipped from our location in Santa Ana, California via USPS. ASDM Beverly Hills ships to all 50 U.S. states and follows the standard methods available by USPS.
Orders placed are usually processed and shipped within 1-2 business days from the time the order is placed. Priority and Express orders placed before 7:00 AM PST will be processed and shipped out the same business day. Priority and Express orders placed after 7:00 AM PST will be processed and shipped out the next business day. The day an order ships does not count as a day in transit. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 1-2 days. USPS does not pick up or deliver on weekends.
**Due to the high volume of orders during holiday season you may experience extended processing time up to 5 business days.**
We currently do not ship to APO or FPO address. Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. ASDM Beverly Hills cannot guarantee same day expedited shipping when an order is placed on hold for review. Tax rate is based on the shipping address and not the billing address.
In the U.S. USPS observes the following holidays for 2018:

 

  • New Year's Day - January 1, 2018
  • MLK Jr. Day - January 15, 2018
  • Washington's Birthday - February 19, 2018
  • Memorial Day - May 28, 2018
  • Independence Day - July 4, 2018
  • Labor Day - September 3, 2018
  • Columbus Day - October 8, 2018
  • Veteran's Day - November 12, 2018
  • Thanksgiving - November 22, 2018
  • Christmas Day - December 25, 2018

 

Please contact us if you have not received your order within the expected shipping time frame detailed below.

Phone: (310) 728-6283

Email: help@asdmbeverlyhills.com

Office Hours:

Monday - Friday: 7:30am to 3:30pm PST

Saturday & Sunday: Closed


USA SHIPPING

FREE SHIPPING ON ALL USA ORDERS OVER $15! As a Thank You for your purchase, enjoy Free Shipping on us! Shipping can take anywhere from 2-7 business days to arrive.


INTERNATIONAL SHIPPING

Shipping fees apply for international orders. We can ship via USPS International First Class, Priority, or Express.

  • Orders will be Shipped by USPS on the Same or Next Business day of receiving full payment (M-F)
  • Separate orders with same shipping address will be combined unless otherwise instructed by buyer.
  • USPS Tracking Number will be provided
  • Average shipping time for first class international mail is 7-28 business days depending on your country's customs and when they decide to release the package. Times can vary depending on how quickly customs processes the item, generally you can expect longer times around the holidays. Some packages may be released earlier than others, it’s just the luck of the draw.

 

Our goal is that every customer is overwhelmed with excitement & satisfaction with their purchase. In the event that you would like to return or exchange an item, please contact our customer care department for a hassle free return. All returns & exchanges must be submitted within 60 days of purchase.